Our typical install of the eBusiness suite satisfies most customer service requirements. However additioal functionality can be added.

New tabs can be generated for the products listing to house customer service notes, the same for the customers and orders pages.

Additional programing can also be added to the administrative console for generating and submtting orders. If for example a customer calls who needs an accessory cable for the new DVD player they purchaesd from your store, customer service can locate and ship the cable to the customer with just a few clicks.